Privacy policy
Last updated: 10 October 2026
Capsule Collection ("we", "us") is a clothing label based in Victoria, Australia. This policy explains what personal information we collect when you visit capsulecollection.club or buy from us, how we use it, who we share it with, and the choices you have. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Information we collect
Information you give us
- Your name, email address, phone number, and delivery and billing addresses when you place an order or create an account.
- Your order details, such as what you bought, sizes, prices and order history.
- Messages you send us, for example by email or through a contact form.
- Your marketing preferences, if you sign up for emails or texts.
Payment information. Payments are processed by Shopify Payments (including Shop Pay) and PayPal. We never see or store your full card number. Those providers handle your payment details under their own privacy policies.
Information collected automatically
When you browse our site, our platform and tools collect information such as your device and browser type, IP address, approximate location, pages viewed, items added to your bag and how you arrived at the site. This is done with cookies and similar technologies (see "Cookies and tracking" below).
How we use your information
- To process and deliver your orders, including sending order confirmations and shipping updates.
- To manage your customer account.
- To answer your questions and handle returns, exchanges and warranty claims.
- To prevent fraud and keep our store secure.
- To meet our legal obligations, such as keeping tax and business records.
- To understand how our site is used and improve it.
- To send you marketing emails and texts, only if you have opted in.
- To show you ads for Capsule Collection on Facebook and Instagram, and measure how those ads perform.
Who we share it with
We only share personal information where it is needed for the purposes above:
- Shopify, which hosts our online store, checkout and customer accounts.
- Payment providers: Shopify Payments, Shop Pay and PayPal.
- Australia Post, to deliver your order. We share your name, delivery address and contact details for tracking.
- Email and SMS service providers we use to send order updates and, if you opted in, marketing.
- Meta (Facebook and Instagram), through the Meta pixel, for advertising and measurement.
- Professional advisers, such as our accountant, and government authorities where the law requires it.
We do not sell your personal information.
Information stored overseas
Some of the service providers above store or process information outside Australia. Shopify, PayPal and Meta may hold your information in countries including Canada, the United States, Ireland and other countries where they or their sub-processors operate. We choose providers that commit to protecting personal information, but the privacy laws of those countries may differ from Australia's.
Cookies and tracking
We use cookies and similar technologies to:
- keep your bag and account working;
- understand how people use our site (Shopify analytics); and
- measure and personalise our ads (the Meta pixel).
You can block or delete cookies in your browser settings, though parts of the store, such as the bag and checkout, may not work without them. You can control the ads you see from us in your Facebook and Instagram ad preferences.
Marketing emails and texts
We only send marketing emails or SMS if you have opted in, for example by ticking the box at checkout or signing up on our site. These boxes are never ticked for you. Every marketing email has an unsubscribe link, and you can reply STOP to any marketing text to opt out. Order and shipping messages are still sent after you unsubscribe, because they relate to your purchase.
Automated decisions
We do not use computer programs to make decisions that significantly affect you without a person being involved. Our payment providers may run automated fraud checks on payments to protect you and us.
How we protect and keep your information
Your information is held on secure systems run by our service providers, and access is limited to people who need it. We keep order and transaction records for as long as Australian tax and consumer laws require (generally at least five years). We keep other information only while we need it for the purposes in this policy.
Accessing or correcting your information
You can ask for a copy of the personal information we hold about you, or ask us to correct it, by emailing us. We will respond within 30 days. You can also update your account details yourself by signing in to your account.
Complaints
If you have a concern about how we have handled your personal information, please email us first and we will try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact us
Capsule Collection ABN 23 706 758 667 Victoria, Australia Email: info@capsulecollection.club
HTML source (for the <> Show HTML view)
Last updated: 11 October 2026
These terms apply when you use capsulecollection.club or buy from us. By placing an order you agree to them. Please read them together with our Refund and Exchange Policy, Shipping Policy and Privacy Policy.
Who we are
Capsule Collection ("we", "us") is a clothing label based in Victoria, Australia (ABN 23 706 758 667). Our online store runs on Shopify.
Products
- We try to show our products as accurately as we can. Colours can look slightly different depending on your screen, and measurements may vary a little between garments.
- Each product page shows the colourways available. General Release and Limited Release colourways are labelled in text on the page.
- Stock is limited. Once a colourway or size sells out, we can't promise it will be restocked.
- Fit notes and model details (for example, height and size worn) are a guide only.
Prices and payment
- All prices are in Australian dollars (AUD). We are not currently registered for GST, so no GST is charged.
- Shipping is added at checkout, as set out in our Shipping Policy.
- We accept payment through Shopify Payments (including Shop Pay) and PayPal. Payment is taken when you place your order.
- If we list a product at a clearly wrong price by mistake, we may cancel the order and refund you in full. We will tell you if this happens.
Orders
- After you place an order, we email you a confirmation. Your order is accepted when we send that confirmation.
- We may cancel an order if the item is no longer in stock, if we suspect fraud, or if there is an obvious pricing error. If we cancel, we refund the full amount you paid.
- If you want to change or cancel an order, email us as soon as possible. We can usually help if it hasn't shipped yet.
Refunds, exchanges and faulty items
See our Refund and Exchange Policy. We don't offer refunds for change of mind. Your rights under the Australian Consumer Law for faulty items are not affected.
Your account
If you create an account, please keep your sign-in details secure. You are responsible for activity on your account. Tell us straight away if you think someone else has used it.
Marketing
We only send marketing emails or texts if you opt in. You can unsubscribe at any time. See our Privacy Policy for details.
Intellectual property
The Capsule Collection™ name, logos, designs, artwork, photos and text on this site belong to us or our licensors. You may share links to our site and products, but please don't copy or reuse our designs or content for commercial purposes without our written permission.
Australian Consumer Law
Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that can't be excluded. Apart from those rights, and to the extent the law allows, we are not liable for indirect loss arising from your use of this site.
Governing law
These terms are governed by the laws of Victoria, Australia.
Changes to these terms
We may update these terms from time to time. The version on this page at the time you place an order is the one that applies to that order.
Contact us
Capsule Collection ABN 23 706 758 667 Victoria, Australia Email: info@capsulecollection.club
HTML source (for the <> Show HTML view)
Last updated: 11 October 2026
Where we ship
We ship to addresses within Australia only, including PO Boxes and parcel lockers. We don't ship internationally yet.
Dispatch
Orders usually leave us within 1–2 business days of payment (Monday to Friday, excluding Victorian public holidays). During launches and busy periods, dispatch may take a little longer. If your order is delayed, we will email you.
Shipping costs
All prices are in Australian dollars.
| Order total | Shipping |
|---|---|
| Under A$150 | A$10 flat rate |
| A$150 or more | Free |
The shipping cost is shown at checkout before you pay.
Delivery
We send every order with Australia Post. When your order ships, we email you a tracking link. Delivery times after dispatch depend on where you are; Australia Post's estimates are shown when you track your parcel.
Check your address
Please make sure your delivery address is correct before you pay. If you notice a mistake, email us straight away and we will fix it if the order hasn't shipped. If a parcel is returned to us because of an incorrect address, we can send it again, but we may ask you to pay the shipping cost.
Lost or damaged parcels
If your tracking hasn't updated for several days, or your parcel arrives damaged, email us with your order number (and photos of any damage). We will follow it up with Australia Post. If your order is lost in transit or arrives damaged, we will send a replacement or give you a refund. Your rights under the Australian Consumer Law are not affected.
Contact us
Capsule Collection ABN 23 706 758 667 Victoria, Australia Email: info@capsulecollection.club